Professional Development
Leadership development, workplace culture, assessments, coaching, and practical training that strengthen your people and performance.
Download Professional Development Capability StatementGovernment Solutions
A healthier workforce is a mission-ready workforce.
SMILE helps federal, state, and local agencies strengthen culture, leadership, employee wellbeing, and organizational readiness through practical, evidence-informed solutions.
Instant capability statement access. No form required.
The Mission Behind the Work
Workforce health supports mission delivery.
Heavy workloads. Public pressure. Workforce changes. Trauma exposure. Your employees carry responsibilities that do not pause when their capacity runs low.
When those pressures go unaddressed, they affect morale, retention, decision making, and service to the public. We help agencies address the workplace conditions behind the strain, so teams can work together and deliver with greater focus.
Capability Statements
Find the capabilities that fit your agency’s needs.
Explore our professional development, EAP, and AI services. Each capability statement is available as an instant PDF download.
EAP and Employee Support
Counseling, preventative wellness, therapist-led support, crisis response, and consultation to support employee mental health.
Download EAP Capability StatementAI Integration and Training
People-first AI strategy, workflow automation, practical training, reusable resources, and change communication that support adoption.
Download AI Capability StatementCore Capabilities
Practical support for your people and your priorities.
01
Workplace Culture and Organizational Transformation
Identify barriers to trust and performance through employee listening and organizational assessment. Receive findings and a strategic plan grounded in workforce feedback.
Put the plan into action with mediation, facilitated conversations, culture repair, and change support.
02
Leadership and Team Development
Build people-leadership skills in communication, accountability, emotional intelligence, psychological safety, and trauma-informed leadership.
Use leadership assessments, executive coaching, retreats, and development programs to strengthen daily leadership practices.
03
Employee Wellness and Critical Workforce Support
Support employees facing stress, burnout, and trauma exposure through wellness training, therapist-led processing sessions, and trauma-informed support.
Offerings include crisis response, EAP support, retreats, and the Refreshing SMILE on-demand wellness and leadership portal and app, with resources available around the clock.
04
Program Staffing and Resource Development
Support workforce and behavioral health initiatives with program management, professional staffing, and educational resources.
We develop practical guides, toolkits, digital content, and wellness platforms to support consistent delivery and extend the reach of your program.
Federal AI Leadership Academy
Lead AI adoption without losing your people.
Equip mid-level federal leaders to evaluate, govern, procure, and integrate AI responsibly. Designed for leaders rather than technologists, the academy combines practical AI literacy, risk management, vendor oversight, and human judgment with workforce trust and readiness.
We help leaders connect AI priorities to the way employees actually work, communicate change through the CARE framework, and build the confidence people need to adopt new tools.
Explore a ten-course catalog built around five leadership actions: Understand, Evaluate, Govern, Integrate, and Lead. Available as a complete series or stand-alone courses.
Available to federal agencies only.
Past Performance
Experience inside the agencies we serve.
DC Department of Motor Vehicles
Conflict resolution and mediation for departments experiencing strained working relationships, alongside leadership coaching and employee wellness support.
The change: Departments improved communication and collaboration, supporting stronger working relationships and productivity.
DC Human Resources
Preventative wellness workshops developed around stress management, work-life balance, burnout reduction, and working effectively in a virtual environment.
The change: Employees reported improved mental health, supporting productivity and a healthier workplace culture.
DC Metropolitan Police Department
A professional development series for cadets covering domestic violence, common mental health challenges, and response strategies for difficult situations.
The change: Cadets strengthened their knowledge of domestic violence and mental health and how to respond appropriately.
DC Department of Behavioral Health
School-based program staffing and management, placing full-time licensed therapists in 20 schools and preparing each therapist to manage their program.
The change: Expanded access to mental health and wellness support for students and staff in DC public and charter schools.
“Whether the interaction was virtual with hundreds of participants or a small in person setting with a few staff, their professional interventions improved each situation.”
Montii Osei-Djan
DC Department of Motor Vehicles
How We Work With Agencies
A clear path from workforce needs to action.
Every engagement follows the SMILE Method, tailored to your agency’s workforce, operating environment, and mission priorities.
Assess
Listen to your employees and leaders, review existing data, and clarify the conditions affecting workforce health and mission delivery.
Build
Develop a tailored plan with clear priorities, responsibilities, deliverables, and measures that fit your agency’s needs.
Transform
Deliver the work, support your leaders, monitor progress, and adjust as workforce needs evolve.
Measure What Matters
Agree on measures such as psychological safety, employee feedback, leadership skills, conflict patterns, and program participation.
Contracting Information
What your procurement team needs to know.
SMILE Therapy Services LLC provides consulting, training, and behavioral health support for agency workforce initiatives. Share your scope, delivery needs, and procurement requirements so we can identify the right next step.
UEI
GF4BNMJTFC42
CAGE
81EM6
Business Certifications
SBA 8(a) | Women-Owned Small Business
Relevant NAICS Codes
| NAICS | Service Area |
|---|---|
| 541611 | Administrative Management and General Management Consulting Services |
| 611430 | Professional and Management Development Training |
| 621330 | Offices of Mental Health Practitioners (except Physicians) |
| 621420 | Outpatient Mental Health and Substance Abuse Centers |
| 624190 | Other Individual and Family Services |
| 561499 | All Other Business Support Services |
Agency and teaming inquiries: [email protected] | 240-324-6524
Your Next Step
Build a healthier, more mission-ready workforce.
Tell us where conflict, leadership challenges, workforce strain, or organizational change is affecting your agency. We’ll help you identify a practical starting point and the support your people need to move forward.
